EFFECTIVE DATE: 25th July 2023
This Privacy Policy describes how Realm Software Inc. and/or its affiliates (including Detools Software Private Limited) (referred to as the “Company”, “We,” “Us,” or “Our”) collect, use, and disclose your personal information. This policy applies to Our website and any other online or offline interactions you may have with Us.
We are a software platform designed to enhance the developer experience by helping users manage their code, domains, deployments, and projects from a single, powerful platform built specifically for developers (“Services”).In order to provide these Services, We collect and use certain information from Our users. However, We are committed to respecting individuals' privacy and protecting their personal data. This Data Privacy Policy (“Policy”) outlines how We collect, use, and disclose Personal Data (as defined below), through Our website, https://dimension.dev/ (hereinafter referred to as the “Platform”) of the individuals who browse, or access the Platform or provide information on or through the Platform, or whose information the Company otherwise collects, receives or processes in connection with its Services (hereinafter, collectively referred to as “Users”, “You”, “Your”).
This Policy applies to You when You use Our Services and/ or Services which includes Our software, products, and Platform that reference this Policy.
Your Acceptance: By accessing and / or using Our Platform and Services, and by providing information as explained in this Policy, creating an account on the Platform or agreeing to the terms of this Policy, You understand that We will collect and use Your Personal Data as described in this Policy. We encourage You to read this Policy regarding the collection, use, and disclosure of Your Personal Data. If You are not comfortable with any of the terms or policies described in this Policy, You may choose to discontinue usage of Our Platform and Services.
This Policy is an electronic record in the form of an electronic contract. Further, this Policy is published and shall be construed in accordance with the provisions of applicable laws including but not limited to GDPR, CCPA, COPPA, DOPPA, IT Act and IT Rules (each of them as defined below), each of which mandates publishing of a privacy policy by an entity which collects, uses, stores and/or transfers personal data or information.
This Policy is a legally binding document between You and the Company. The terms of this Policy will be effective upon Your acceptance of the same (directly or indirectly in electronic form, by clicking on the “I accept” tab or by use of the Platform or by other means) and will thereafter continue to govern the relationship between the Company and You during Your use of the Platform and/ or the Services. Should You disagree with this Policy and still continue to use the Platform and provide Your Personal Data, the Company disclaims any and all liabilities arising therefrom, and it shall be assumed by Your continued use of the Platform that You have accepted this Policy and any other online terms and conditions, including the terms of service available on the Platform.
For the purpose of this Policy, the following terms used herein shall have the meaning ascribed to it below:
European Countries: This shall include countries in the European Union and the European Economic Area and Switzerland;
GDPR: GDPR shall mean the General Data Protection Regulations, applicable as of May 25, 2018 in all member states of European Union (EU) to harmonize data privacy laws across Europe;
CCPA: The California Consumer Privacy Act of 2018;
COPPA: The Children’s Online Privacy Protection Act;
DOPPA: The Delaware Online Privacy and Protection Act;
IT Act: The Information Technology Act, 2000;
IT Rules: The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
Personal Data: It refers to any information about an individual which can be used to distinguish or trace an individual’s identity or any other information that is linked or linkable to an individual. Examples included but not limited to name, an identification number, an online identifier, location data, or one or more factors specific to the physical, physiological, mental, genetic, economic, cultural or social identity of that natural person and any other information that is so categorized by applicable laws. Personal Data includes the information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer.
If You are based in European Countries, please note that for the purposes of data protection laws, We act as the “data controller” and a “data processor”.
Registered Users: When You choose to avail any of Our Services, the Company collects, processes and stores the Personal Data that You provide while using Our Platform, including when You enter Your Personal Data into data fields on the Platform as part of the registration process. For example, You may submit Your name, postal address, e-mail address, and/or other information in order to register or while using Our Platform and Services. To protect Your privacy, You should not provide the Company with any information that is not specifically requested or that You do not wish to share. You may choose not to provide certain information, but then You might not be able to use Our Platform or certain features of Our Platform.
Guests: By browsing Our Platform without availing any of Our Services ("Passive User"), You may still be subject to certain passive data collection, as explained below.
Automatic collection/ information You generate using Our Platform: We also automatically collect and store certain types of information/ data whenever You interact with Us, including as a Passive User. Such information includes information about Your use of the Platform and Your interaction with the Services available through the Platform.
Information obtained from third parties: In addition to collecting information directly from users through Our Platform, We may also collect Personal Data through application programming interfaces (APIs). For instance, in order to set up an account on Our Platform, users will be required to register using their email address from a third-party provider (such as Google). Additionally, users have the option to integrate their GitHub profile with Our Platform by sharing their GitHub profile URL. Through these integrations, we collect Personal Data such as the user's name, email address, and other information as permitted by the third-party provider's terms of service. Please note that the Company is not responsible for the privacy practices of such third-party applications that We do not own, manage, operate, or control.
We collect personal information that You voluntarily provide to Us when You register for Our Services, express an interest in obtaining information about Us or Our Services, when you participate in activities on the Services, or otherwise when You contact us. We may collect the following type of information directly from You:
We use information collected from cookies, to improve Your experience and the overall quality of Our Services (for more information please refer to paragraph on cookies policy below).
We shall use Your Personal Data in a fair and reasonable manner, and where We have a lawful reason to do so. We may process Your Personal Data for the following purposes:
The legal basis on which We collect Your Personal Data:
Performance of a Contract: Processing of some of the Personal Data is necessary for the performance of Our agreement with You. It is contractually necessary to process Your Personal Data (such as username, email, password, cookie data, IP address and other similar information) to fulfil Our obligations as provided in Our terms of service. We make clear disclosures when users sign up on Our Platform and offer opt outs for anyone not interested (as discussed below).
Reasonable Grounds: We may process Your information based on Our legitimate business interests, provided that these interests do not override Your interests and fundamental rights and freedoms. Such processing may be necessary, for example, to send You information about special offers and discounts on Our products and services. Further, We may also process Your information if We determine it is essential to safeguard Your or a third party's vital interests, such as in circumstances where there is a possible risk to someone's safety, or identifying injured, ill, or deceased persons and communicating with next of kin.
Compliance with a legal obligation: Our processing of Your Personal Data is necessary in order to allow Us to comply with Our legal obligation or to protect vital interests of Our users. For instance, where We are required to retain business records for fixed periods of time in order to comply with local legal requirements.
Consent: We rely on Your consent in order to process Your Personal Data. We seek Your consent at the time of provision, and such processing will only be performed where consent is secured. You can withdraw Your consent, as per this Policy where applicable, by sending an email to the email id provided in the “Contact Us” section below.
We may share Your information with third-party service providers who perform services on Our behalf, such as payment processing, and customer/ technical support. Further, We may disclose Your information if required by law, subpoena, or court order. We may also share or transfer Your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of Our business to another company.
We may store Your personal data using Our own secure on-site servers, other internally hosted technology or through a third-party host. Your Personal Data may be stored and processed in Germany, United States of America, India, Japan, Brazil, United Arab Emirates, or other countries outside of where You live or registered as a user, for the purposes as described in this Policy. Currently, We store Your Personal Data on secure servers located in Germany, United States of America, India, Japan and Brazil. Please be aware that Your information may be transferred to, stored, and processed by Us in our facilities and/ or by those third party facilities, in other countries. This is necessary for Us to operate globally and provide Our Services to You.
We will retain Your Personal Data only for as long as it is necessary to provide Our Services to You or until You request its deletion. However, please note that We may retain some of Your Personal Data even after You have opted out of Our Services if required to comply with Our legal obligations or to exercise, defend, or establish Our rights under applicable laws. If You wish to delete Your Personal Data, please submit a request by emailing Us at the address provided in the "Contact Us" section below. Please note that We may require additional information from You to verify Your identity, such as Your email address or telephone number associated with Your use of Our Platform. We reserve the right to deny any request if We are unable to satisfactorily complete this verification process.
We value Your trust in providing Us with Your Personal Data and We will strive to use commercially acceptable means of protecting such information. We take appropriate and reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of Our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where We store Personal Data. All information gathered on Our Platform is securely stored within Our controlled database. The database is stored on servers secured behind a firewall which encrypts information You input; access to the servers is password-protected and is strictly limited.
If You have an account registered with Us, Your profile information is protected by the password You use to access Your account. It is important that You protect and maintain Your account’s security and that You immediately inform Us of any unauthorized use of Your account. We request You to log out of Your account when You are finished using them.
While We take precautions against possible security breaches of Our Services and Our user databases and records, no website or Internet transmission is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur, and We cannot guarantee the security of Your information while it is being transmitted to Our Service. Therefore, while We strive to protect Your information, We cannot guarantee its security. We will notify as soon as possible but no later than 72 (seventy-two) hours from when We determine that Our systems have been hacked and Your Personal Data disclosed as a result of such hacking or any other unauthorized breach of Your systems and databases. If You have any questions about the security of Our Platform, please reach out to Usviadetails provided under “Contact Us” section below.
As a user of Our Platform, You may avail Yourself of the rights explained in this section. Please note, We may attempt to verify Your identity through the email address or telephone number associated with Your use of Our Platform prior to fulfilling any such request and reserve the right to deny a request where We are unable to satisfactorily complete this process. If You authorize someone to make a request on Your behalf, We may also deny Your request if We are unable to verify with You that the individual making the request is authorized to act on Your behalf.
Right to access and delete Your data: The Users may access or request deletion of their Personal Data, whether or not associated with their account, by contacting Us and submitting a requestviadetails provided under “Contact Us” section below. We will take reasonable measures to delete Your Personal Data from Our records, except for certain payment or Service-related information that We may need to keep in order to comply with applicable laws or exercise, defend, or establish Our legal rights.
Right to rectify /restrict processing and request portability of Your data: You can correct or update Your Personal Data, object to processing of Your Personal Data, ask Us to restrict processing of Your Personal Data or request portability of the same. You have the right to object to the legitimate interest processing of Your Personal Data for marketing purpose.
Opting Out of marketing/promotional communications and withdrawing consent: If You want to stop receiving promotional e-mails from Us, click on the “unsubscribe” link at the bottom of any promotional email from Us or through Our Platform. Your unsubscribe request or e-mail preferences change will be processed promptly and in no longer than 10 (ten) business days. During the processing period, You may receive additional promotional emails from Us. You can opt out of receiving SMS text messages by sending an email to the email id provided in “Contact Us” section below. When We receive an opt-out request from You, We may send a text message or email confirming receipt. Please note that if You opt out of receiving promotional communications from Us, We may still communicate with You from time to time if We need to provide You with information about the Services You are using from Us, if We need to request information from You with respect to a transaction initiated by You, or for other legitimate non-marketing reasons, for example, if We are required under applicable laws to notify You of updates to this Policy or Our terms of service.
Withdrawing consent: If We have collected and processed Your Personal data with Your consent, then You can withdraw Your consent at any time. Withdrawing Your consent will not affect the lawfulness of any processing We conducted prior to Your withdrawal, nor will it affect processing of Your Personal Data conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about Our collection and Use of Your Personal Data, subject to GDPR. For more information, please contact Your local data protection authority. (For users located in European Countries only).
To exercise Your rights to access or deletion, please submit a request by sending an email to the email id provided in “Contact Us” section below. We respond to all data protection requests We receive in accordance with applicable data protection laws.
The Company does not knowingly collect data of children under the age of 13 (or under 16 for children located in the UK or European Countries or under 18 in the State of Delaware) (collectively, “Children” or “Child”). If You are a Child, You must ask Your parent or guardian for permission to use our Platform and/or Our Services. If any Child submits Personal Data to the Company and We learn that the Personal Data is the information of a Child and the same is not through parental consent, We will attempt to delete the information as soon as possible. If You believe that We might have any Personal Data of a Child, please inform Us by sending an email to the email id provided in the “Contact Us” section below.
We may send one or more cookies or other anonymous identifiers to Your device through the Platform to collect and store information when You visit the Platform.
We may use both session cookies, which expire once You close Your web browser, and persistent cookies, which stay on Your computer until You delete them and other technologies to help Us collect data and to enhance Your experience with the Platform. Cookies are small text files a website can use to recognize a repeat visitor to the website. We may use cookies for various purposes, including to:
If You do not want Us to deploy cookies in Your browser, You can opt out by setting Your browser to reject cookies or to notify You when a website tries to put a cookie in Your browser software. If You choose to disable cookies in Your browser, You can still use the Platform, although Your ability to use some of the features may be affected.
Please note that We review and may make changes to this Policy from time to time and as required under applicable laws. We will not reduce Your rights under this Policy without Your explicit consent. When changes are made, the Policy link will include a notation “Last Updated Date.” indicating that You should review the new terms, which will be effective immediately upon posting on this page, with an updated effective date. The notation will be included in this Policy link for at least seven (7) days after the update has been made. We will also use reasonable efforts to notify You of such changeviaemail address, if such information is provided by the user. By accessing the Platform after any changes have been made, You signify Your agreement on a prospective basis to the modified Policy and any changes contained therein. In case You miss the notification referenced above, be sure to return to this page periodically to ensure familiarity with the most current version of this Policy.
You have certain rights regarding Your Personal Data under applicable laws, including the GDPR or the CCPA. You can exercise these rights at any time in connection with Your Personal Data as outlined in this section.
To exercise such rights please submit Your request at the email id provided in the “Contact Us” section below. We might request certain additional information in order to verify Your identity in relation to the request. You must also specify the rights You wish to exercise. We will verify Your request and respond to You within 45 (forty-five) days.
Right to know: You have right to request the following information: (i) categories of the Personal Data that We have collected from You over the past 12 (twelve) months and the specific pieces of Personal Data, We have collected from You; (ii) categories of the sources from which Personal Data was collected; (iii) business or commercial purpose for which the Personal Data was collected; (iv) categories of the Personal Data that was disclosed for a business purpose or sold during the past 12 (twelve) months (v) categories of third parties to whom the Personal Data was disclosed or sold.
Right to request deletion: You have right to request that the Personal Data collected from You is deleted. However, We might not delete Your Personal Data in certain events including (i) to detect security incidents; (ii) to debug to identify and repair errors; (iii) exercise free speech; (iv) to comply with California Electronic Communications Privacy Act; (v) to engage in public, peer-reviewed, historical or statistical research; (vi) to comply with legal obligations.
Right to “opt-out” from sale of Personal Data: You have right to “opt-out” by requesting that Your Personal Data not be sold in any form.
Right to non-discrimination: You have the right to not be discriminated against for exercising Your privacy rights.
Right to know information disclosed to third-parties: You have the right to request the categories of Personal Data that We disclosed to third parties in the last 12 (twelve) months for direct marketing purposes and any other related information on the relevant third parties.
You may designate another person or entity (“Authorized Agent”), in accordance with the laws of Your jurisdiction, to act on Your behalf in connection with Your request for rights that are guaranteed under the applicable law. Your Authorized Agent can submit a request by sending an email to the email id provided in the “Contact Us” Section below attaching the signed permission. Please note that We may deny a request from an Authorized Agent that does not submit proof that they have authorized by You. Under the CCPA, Your Authorized Agent is responsible for implementing and maintaining reasonable security procedures and practices to protect and use Your Personal Data only for the purpose of fulfilling Your request.
If You have any questions, comments or concerns regarding Our Policy, you may contact Us through Our customer support page or through information provided below:
You can contact Our grievance officer at:
Name: Tejas Ravishankar
Email: privacy@dimension.dev
The grievance officer is identified above pursuant to the provisions of applicable laws including but not limited to the IT Act, 2000 and the Consumer Protection Act, 2019, and the rules enacted under those laws.
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